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Shipping & Return Policy

1. Shipping

We would like to emphasize on the following key aspects of our Shipping Policy:

  • We want to deliver our products to you as quickly as humanly possible, in accordance with our Shipping Policy.
  • Shipping is free for all orders above ₹499
  • Cash On Delivery is a chargeable service. It will cost you ₹70 extra.
  • Orders are delivered within 7 - 10 working days. Delivery time may vary depending upon the Shipping Address and Pincode Availability.

We do not guarantee that delivery will happen within any specific timeline as it is completely dependent on the Shipment services. Sometimes, delivery may take longer duration due to:

  • Bad weather conditions;
  • Transportation delays;
  • Political disruptions; or
  • Other unforeseen circumstances

Note: Please note that the Charges mentioned against the products does not include the Shipping Charges and Cash On Delivery Charges and is only the actual price of the product. The applicable Shipping charges and Cash on Delivery charges are visible only when you check out the products included in the cart.

2. Returns & Exchanges

  1. Customers can return their order within 7 days of the order delivery. 
  2. All returns must be in unused condition with all original tags and packaging intact.
  3. The product amount will be credited back to your bank account from which you had placed the order once we have received the products and quality check is done.
  4. Refund of Shipping and COD charges is NOT applicable.
  5. We do not have any replacement or exchange policy. Instead, we have no question asked return policy.
  6. We will arrange a reverse pick up for Pincodes where this service is available. For Pincodes not serviced by this facility, the customer will have to courier the items back to us.
  7. To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share shipping and invoice details on support@nukkadmarket.com with your Order ID mentioned.
  8. Personalized/ Customized products can not be returned.

Note: Please do not self-ship any product back to us unless confirmed by us. We will not be responsible for any refunds in such scenarios.

3. Refunds

  • You can ask for a refund against any of your order within 7 days of its date of delivery.
  • All refunds will be credited back to your bank account from which you had placed the order.
  • For any other requests or queries regarding this, kindly write to us at support@nukkadmarket.com
  • For all self-shipped returns, we will provide you a cashback according to below table:
(a) Shipments weighing upto 500 grams will get a cashback of ₹100
(b) Shipments weighing from 500 grams to 1 Kg will get a cashback of ₹150
(c) Shipments weighing from 1 Kg to 1.5 Kg will get a cashback of ₹200
(d) Shipments weighing from 1.5 Kg to 2 Kg will get a cashback of ₹250
(e) All shipments weighing above 2 Kg will get a fixed cashback of ₹300
  • All cashback will be credited in your Nukkad Market Wallet as store credits which you can use to shop on Nukkad Market.
  • Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
  • If the courier cost is lesser than ₹100, you will still be receiving a cashback of ₹100.
  • If you are a guest user you will need to register with the Email address/Phone number which you had used to place your order to access your account.
  • The refund procedure will be initiated within 48-72 hours once we receive your product.

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